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TouchOffice Web ICRTouch EPoS logo

Intelligent business management software

Gain real-time insight into your business performance and reporting with TouchOffice Web. The powerful cloud-based tool gives you complete control; anytime, anywhere; helping you make intelligent business decisions daily. 

Have sight of stock, staff, menus, pricing, sales, reporting and historical data at your fingertips, from any device.

Try the TouchOffice Web demo by clicking on the button below.
Username: demo      Password: demo

Computer mock up of screens

Access intuitive, visual analytics

Pulling together data from all your sales channels, TouchOffice Web is your go-to software for managing your business, anywhere in the world. It’s designed with ease of use in mind and presents information in handy graphics and charts, giving you an instant overview of performance across your sales channels, staff, stock and more. 

With hundreds of pre-programmed reports, you’re able to drill down to specific data within just a few clicks and export reports however you choose.

See It All - Real Time Sales - Analytics

Real-time decisions

With easy access to real-time sales data, you can quickly identify trends and be in a position to react instantly.

Insights

Historical insight

Want to track reports day-by-day or year-on-year? No problem - track total sales, staff performance, best-selling products, stock levels and more.

Multi-Site - Multi-Account

Multi-site control

Keeping track of your entire estate has never been easier. Configure each individual site into departments and make changes to single outlets or across the whole business.

See It All - Real Time Sales - Analytics

Live decisions

With easy access to real-time sales data, you can quickly identify trends and be in a position to react instantly.

Insights

Historical insight

Want to track reports day-by-day or year-on-year? No problem - track total sales, staff performance, best-selling products, stock levels and more.

Multi-Site - Multi-Account

Multi-site control

Keeping track of your entire estate has never been easier. Configure each individual site into departments and make changes to single outlets or across the whole business.

Make intelligent, informed business decisions

Make informed decisions

TouchOffice Web unlocks the insights you need to make informed decisions for your business. With an intuitive, easily accessible dashboard, you can quickly see what products are really selling the best, and at what prices. 

Additionally, the system will let you gain insight into who your most effective team members are, when your peak sales periods are, and over 200 more reports to delve into.

Person using phone and laptop with TouchOffice Web
Export

Export data

Extract detailed reports with the click of a button. Choose from over 200 standard reports and export data easily into HTML, PDF or CSV.

Versatile - Stock - Products

Versatile

Get a bird’s eye view of your business, from anywhere in the world, at any time, on any device you choose.

Promotions - Adverts

Promotions

Create bespoke promotions and vouchers within TouchOffice Web to entice customers and offer exclusives when it suits your business.

Export

Export data

Extract detailed reports with the click of a button. Choose from over 200 standard reports and export data easily into HTML, PDF or CSV.

Versatile - Stock - Products

Versatile

Get a bird’s eye view of your business, from anywhere in the world, at any time, on any device you choose.

Promotions - Adverts

Promotions

Create bespoke promotions and vouchers within TouchOffice Web to entice customers and offer exclusives when it suits your business.

TouchOffice Web at The Duck Ryde Isle of Wight

Control the wider ecosystem

ICRTouch’s back office software, TouchOffice Web, gives you one-stop access to an overview of the full software ecosystem. Integrating seamlessly with all other solutions such as TouchPoint tills, ByTable order-to-table systems, TouchReservation online table booking and so much more, it gives you access to everything, anytime, from anywhere.

Reliability First

Remote programming

Make instant changes to your pricing, promotions and products across your entire estate, or schedule them for the future.

Faster Stock Take

Stock control

Never question your stock levels again, place and schedule orders with your chosen suppliers and easily keep track of all your ins and outs.

Time & Attendance - Clock - Wait Time- TImer

Time and attendance

Keep a reliable, accurate record of your staff time and attendance by utilising the clock in/out functionality, making payroll a breeze.

Reliability First

Remote access

Make instant changes to your pricing, promotions and products across your entire estate, or schedule them for the future.

Faster Stock Take

Stock control

Never question your stock levels again, place and schedule orders with your chosen suppliers and easily keep track of all your ins and outs.

Time & Attendance - Clock - Wait Time- TImer

Attendance

Keep a reliable, accurate record of your staff time and attendance by utilising the clock in/out functionality, making payroll a breeze.

Save the headaches and integrate your accounting

TouchOffice Web integrates with a number of HMRC-recognised accounting partners to save you both time and money. Simplifying your account reporting, the system will consolidate data and share details between your EPoS software and your accounting solution, quickly and easily. 

Avoid frustrating reporting and reconciliation and make tax easy while reducing admin, saving time and reducing human error.

Integration accounting software

Integrate TouchOffice Web seamlessly with your existing systems...

TouchOffice Web desktop and mobile back office management software

Upgrade to TouchOffice Web+

To further enhance efficiency and productivity using the ICRTouch ecosystem, you may want to upgrade your dashboard to TouchOffice Web+.

The benefits of an upgraded system include not only access to additional software such as TouchStock, but also multiple third party integrations like the one with Rotaready, enhanced customer accounts and loyalty functionality, vouchers, Ticketing and much more!

TestimonialTemplate 400x400 TheDuck

“We can pull off a report of the top 100 items that sell and look through it to see which products sell most often, or we discover that something is not such a good seller. We often use that report as a basis for designing a new menu."

The Duck Ryde Isle of Wight

Find your local ICRTouch Authorised Partner

More features to help you make quick, intelligent business decisions

We know that keeping tabs on performance across multiple sites can be tricky, so these features are designed to help you consolidate data and stay flexible.

  • Head office level
    From a single till at a single site to multiple tills and multiple sites, everything is controlled by a centralised head office so TouchOffice Web is ready to grow with your business.

  • Language
    The language of the button text, identifiers and labels used within the interface can be changed to suit your needs.

  • Custom trading times
    Change trading times at a single site level so the dashboard reflects the correct daily start and end times.

  • Tailored locales
    For global businesses, TouchOffice Web will reflect the appropriate locales and currencies.

All changes and programming can be performed live, or set on a schedule to take place at some point in the future, giving you the opportunity to get ahead of the curve.

  • Product set up
    Add and remove products with complete control over the configuration. 

  • Clone product
    Add a duplicate product with the exact same configuration with the clone product feature, so similar products can be added quickly and easily. 

  • Keyboard changes
    Make remote changes to your TouchPoint keyboard layouts. Add new products to the screen and move or remove products that have already been created. 

  • Price changes
    Change prices remotely at one site or across all sites; either for instant promotions or to schedule seasonal price changes.

  • Promotions
    Create and edit promotions remotely such as mix and match offers and set menus.
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Real-time and historical data analysis helps you make informed decisions.

  • Real-time dashboard
    All transactions and operations throughout the ICRTouch ecosystem are processed in real-time, giving you instant feedback on performance.

  • Product sales trends
    See your best-selling products to help manage stock levels and product lines.

  • Staff time & attendance
    Report time and attendance and accurately record clock in/outs to help with payroll. Easily adjust for those that have forgotten to clock out at the end of the shift.

  • Customer analysis
    Analyse loyalty customer spending habits and check your outstanding liability for deferred discounts. 

  • Historical reporting
    Analyse trends with over 100 reports that inform you about every aspect of your business. Review at site, department or head office levels. 

  • Custom tags
    Add custom tags to products so you can group them together and filter them to suit your needs.

  • Staff performance
    See who is performing well and keep an eye on which buttons are being pushed on your tills to catch any training issues.
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Added security features give you the confidence that a full audit trail is available, whenever you need it.

  • Monitor staff operations
    Keep an eye on tell tale signs of internal theft, such as excessive use of refunds, item corrections and cancelled sales. 

  • Full journal trail
    Investigate potential issues remotely using the full audit trail from each TouchPoint till without tipping off staff.

  • Sale details
    Each sale is uploaded along with a digital copy of the receipt so that you can see exactly which items have been sold and at what price.

  • Integrated CCTV
    Compatible CCTV systems allow the audit trail to be overlaid on the CCTV image so that you can monitor who is performing each operation.
  • Create supplier orders
    Create supplier stock orders with a choice of using cases or individual units, streamlining the order process.

  • Stock takes and adjustments
    Use a product stock list during a stock take to update stock levels, or use the ins and outs feature to make a stock adjustment o a per product basis.

  • Wastages and returns
    Wasted and returned items can be recorded to remove stock without affecting sales totals .A wastage reason is also recorded as a reference to what happened to the stock.

  • Book in deliveries
    When a delivery of stock arrives from a supplier, the original order can be booked in to update stock levels. If an order wasn’t created, on-the-fly delivered can be created too.

  • Stock variance
    Once a stock take or adjustment has been performed, use the stock variance feature to see which product lines had missions or unaccounted for stock. 

  • Transfers
    If you use a warehouse or shared stock pool, stock can be transferred from one branch to another. 
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Upgrade to TouchOffice Web+ and get more features.

  • Integration – labour management
    Integrates with labour management software so you can analyse peak trading times and staff rotas. 
  • TouchStock – hand-held
    Hand-held scanner that quickly and easily performs stock takes, create orders, book in deliveries, manage wastages or user instore lookup product prices and stock availability. 
  • Integration – accounts packages
    Sale totals and money tendered are automatically sent to accounts packages. 
  • Discount vouchers
    Create vouchers for one off or multi-use promotions. Control promotion event with custom start and expiry dates.