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ProductLogos LeftJustified SelfService NEW2

Speed up service and provide consistent service with kiosks

Providing efficient solutions to the hospitality, retail, attractions and healthcare industries, including cashless environments, SelfService can help your business increase order numbers and basket values with a near effortless system. 

Customers can independently use the interactive touchscreen menu to place their order and pay in-store without the assistance of staff, streamlining your processes and speeding up service.

Three kiosks displaying customer journey through menu

Consistent, reliable service, every time

The user-friendly experience and streamlined customer journey makes placing orders easier than ever for your customers, with payments being completed at the kiosk.

For those businesses utilising the full EPoS ecosystem, SelfService mirrors the TouchTakeaway, ByTable and ByRetail webshops, meaning all updates to products, prices and promotions are automated across every channel.

Careful placement of the kiosk can reduce queues and overcrowding at the counter, especially when combined with CollectionPoint digital signage. SelfService is versatile and can be used on wall-mounted touchscreens where floor space is a premium. Alternatively, table mounted tablets provide table service without even needing to leave the seat.

Promotions - Adverts

Advertise

Utilise the screen saver to promote new products, best-sellers, time-sensitive offers or upcoming events.

Branding - Your Way

Adjust appearance

Choose the zoom level to configure one or two column displays for product selection within the kiosks.

Faster - Speed Up Service

Automate menu changes

Want to switch from a breakfast to lunch menu? No problem - automate the change to avoid confusion.

Promotions - Adverts

Advertise

Utilise the screen saver to promote new products, best-sellers, time-sensitive offers or upcoming events.

Branding - Your Way

Adjust appearance

Choose the zoom level to configure one or two column displays for product selection within the kiosks.

Faster - Speed Up Service

Automate menu changes

Want to switch from a breakfast to lunch menu? No problem - automate the change to avoid confusion.

Increase order values by 10%

Take more orders using less resources. On average, customers placing an order via a SelfService kiosk will spend 10% more than those ordering at a traditional till.

Within the system, you’re able to set default product options. Whether that’s ‘large’ meals as standard, configuring deals, creating mix and match promotions, or placing your most profitable items at the top of categories, encouraging higher basket values.

Enhance your customers’ experience further by offering advanced ordering options to customise their selection – great for hospitality guests with allergies and picky eaters!

SelfService retail shopping centre
Linked Display

CollectionPoint

Customer receipts can be assigned an order number which is sent directly to customer-facing CollectionPoint screens.

Scalable - Compete

Accessibility

For users in wheelchairs, the accessibility function will lower the active screen area, allowing them to access all functions.

Wallets - Pricing

Payment secured

Customers complete their payment upfront via the kiosk, leaving you secure and safe from false orders.

Linked Display

CollectionPoint

Customer receipts can be assigned an order number which is sent directly to customer-facing CollectionPoint screens.

Scalable - Compete

Accessibility

For users in wheelchairs, the accessibility function will lower the active screen area, allowing them to access all functions.

Wallets - Pricing

Payment secured

Customers complete their payment upfront via the kiosk, leaving you secure and safe from false orders.

Integrate [PRODUCT NAME HERE] seamlessly with your existing systems...

Edwards Plaice

"The design of SelfService is particularly good; we like the category images that go across the full screen and the integration is great. Easy for our customers to use, serving via SelfService has definitely sped up the whole process. We've noticed an increase in footfall since using the solution."

Edwards Plaice

Find your local ICRTouch Authorised Partner

More features

  • Product navigation
    Easy to navigate product pages and individual items can have an extended, detailed description, price and a larger picture before they are added to the basket.

  • Allergen info
    Allergen ingredient details are displayed on each product page so that customers are informed without asking a member of staff.

  • Payment options
    Offer the choice of payment at the TouchPoint till or at the Self Service kiosk. It accepts credit / debit card, contactless and mobile payments.

  • CollectionPoint
    Pair Self Service with CollectionPoint so that the customer’s ticket number is immediately displayed on a digital screen once their order has been placed at the kiosk.

  • Receipts
    Once an order is made a receipt is printed for the customer at the kiosk with a ticket number.

  • Order adjustments
    From the basket, the user can quickly add additional or subtract portions at the tap of a button.

  • Staff confirmation
    Age restricted items can require a secure staff verification before checkout.
  • Full picture menu
    Use your product images to entice customers and prompt impulse purchases.

  • Customisable
    Add your company logo, products and branding to the kiosk.

  • Welcome screen
    Add a custom ‘tap to start’ welcome screen or contact your ICRTouch Partner to enquire for a bespoke animation.
  • Receipt printers
    SelfService provides receipts for purchases printed from the kiosk.

  • Barcode scanners
    For secure staff sign on. For retail, scan product barcodes to add them to your basket. The scanning feature can also be used for scanning discount vouchers.

  • Card payments
    Equip a card payment terminal from ICRTouch to take card payments at the self service station.

  • Finger print scan
    For secure staff sign on.

  • RFID card readers
    For secure contactless staff sign on.

  • Misfare card readers
    Loyalty cards and vouchers can be swiped at the self service station.