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Customer-facing order status display software

Queue-bust effectively and efficiently with CollectionPoint displays that integrate with your EPoS to keep customers informed of their order status; reducing complaints and improving customer experience.

CollectionPoint display screens show order status so customers can be kept informed on their order progress. Ideal for takeaways, quick service restaurants, cafes, attractions, warehouses and waiting rooms, the intelligent solution integrates seamlessly with the wider EPoS ecosystem, automating the whole process.

CollectionPoint order display software from ICRTouch
CollectionPoint order status controller example 1024

Staff can keep an eye on progress via the order status controller

Once an order has been prepared and it is ready for collection, use TouchPoint or TouchKitchen to finish the order ticket and send a notification to CollectionPoint to announce the order is ready to be collected.

If a customer misses their call it’s no problem, as the CollectionPoint remote control allows staff to recall missed orders at the touch of a button.

Queue Busting - Free Up Staff

Reduce queues

Keep the queues away from the counter at busy times and allow your customers to browse as they wait for their order to be prepared.

Time & Attendance - Clock - Wait Time- TImer

Estimated wait times

Let customers know how long their wait is likely to be with automatically generated wait times.

Promotions - Adverts

Advertise

Use screen space to advertise to your customers. Let customers know all about your services as they anticipate their collection.

Queue Busting - Free Up Staff

Reduce queues

Keep the queues away from the counter at busy times and allow your customers to browse as they wait for their order to be prepared.

Time & Attendance - Clock - Wait Time- TImer

Estimated wait times

Let customers know how long their wait is likely to be with automatically generated wait times.

Promotions - Adverts

Advertise

Use screen space to advertise to your customers. Let customers know all about your services as they anticipate their collection.

Customise CollectionPoint to fit with your existing branding

CollectionPoint is fully customisable and can be easily adjusted to match your business’ interior design and branding. Its design features also provide an opportunity for advertising space on a display that customers will be fully engaged in for a number of minutes, giving you the perfect opportunity to advertise promotions, new products or upcoming events. 

ICRTouch CollectionPoint order status display software for hospitality businesses
Caffe Gusto

"The operation required the ability to service a high number of customers, sometimes in a short period of time, so the system had to be robust, easy to use and efficient. To save time and staffing costs, customers collect their orders from the counter once their items are ready so CollectionPoint solution was the perfect fit."

Caffe Gusto

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More features

  • Automated orders
    When an order is placed on TouchPoint, the order gets sent straight to CollectionPoint.

  • Automated collections
    Collection notifications are called from the CollectionPoint remote or when the kitchen finish a ticket on TouchKitchen.

  • Notifications
    When an order is ready to collect, an animation for the corresponding ticket will pop-up on screen, along with an audio announcement.

  • Displays customer ticket status / queue.

  • Individual ticket progress (i.e. ‘cooking’, ‘preparing’ and ‘ready’).

  • A pop up notification alerts customers when an order is ready for collection.

  • Audio call out available in multiple languages and accents.

  • Estimated preparation time auto-generated from recent orders.

  • Bespoke designs available from your ICRTouch Partner.

  • Real estate for advertising to customers (video, motion-graphics and image slideshow).